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Facetime is not working on your iPhone. Find out what's wrong, why this happens and how to fix it.

What to check first if FaceTime is not working

If FaceTime is not working on your iPhone or Mac, find out what’s wrong, why this happens and how to fix it. There are a few things you can do to troubleshoot issues with FaceTime quickly:

  • First, make sure that you have a strong internet connection. Facetime requires a high-speed internet connection in order to work properly. If you are using a cellular data connection, make sure that you have enough data remaining for the call.
  • Additionally, check to see if there are any updates available for your iOS device. Sometimes FaceTime will not work properly if you are using an older version of the software.
  • Finally, restart your device. This can often fix minor software glitches that may be causing problems with FaceTime. If you follow these steps and still cannot get Facetime to work, contact Apple support for further assistance.

Next, we go into detail about why facetime is not working.

Learn how to troubleshoot apple's iphone app FaceTime.
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Do you have the correct device and OS?

Check that both you and the person you’re trying to call are using compatible devices. Apple’s Facetime is only available on certain devices, so you’ll need to make sure that both you and the person you’re trying to call are using an iPhone, iPad, iPod touch, or Mac.

A FaceTime requirement is a device with Mac (OS X 10.9 or later ) or you can use FaceTime on any of these devices on Wi-Fi: iPhone 4 or later, iPad Pro, iPad 2 or later, iPad mini, and iPod touch 4th generation or later

Check your Facetime settings

Open the Settings app, then tap FaceTime.

Tap the switch next to FaceTime to turn it on (if it’s not already).

Make sure that your phone number and/or email address is selected under “You can be reached by FaceTime at”. If not, tap that field and select your phone number and/or email address.

Check that the person you’re trying to call has a compatible device. That the person you’re trying to call needs to have an iPhone, iPad, iPod touch, or Mac.

If you still can’t make or receive Facetime calls, there might be a more general issue with your network connection. Check that both you and the person you’re trying to call has a good internet connection. If you’re not sure, try opening a website in Safari or another app to see if you can connect to the internet.

Check for any FaceTime outages

If you still can’t make or receive Facetime calls, there might be a problem with Apple’s FaceTime servers. You can check the status of the FaceTime servers by visiting Apple’s System Status page. If the FaceTime servers are down, you won’t be able to make or receive calls. All you can do in this case is wait until the servers are back up and running.

A Reboot may help

Try restarting your device. Sometimes, a simple restart can fix minor software glitches that may be causing problems with Facetime. Often this is an overlooked step when trying to troubleshoot any software issues.

You can restart your iPhone by pressing and holding the Sleep/Wake button until the red slider appears. Then, drag the slider to turn your device off. To turn your device back on, press and hold the Sleep/Wake button until the Apple logo appears.

There are a few different ways to restart your Mac. One way is to click on the apple icon in the top left corner of your screen and then select “Restart.” You can also hold down the Command (⌘) key while pressing the power button. This will bring up a dialog box with several choices, one of which is to Restart your Mac.

In conclusion, these steps should help you troubleshoot any issues you’re having with Facetime. If you still can’t get it to work, contact Apple support for further assistance.

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